Shipping
Shipping Signature Required Legal Full Name
All orders are REQUIRED a SIGNATURE Sign off the package by LEGAL FULL NAME. If you are not home when the carrier arrives for a signature then the carrier will leave a note by your door stating the destination on where to pick up your package . This helps us prevent fraudulent activities. If the name of the order does not match the purchaser’s legal name they will not deliver your package and will be sent back to us with a FULL Refund.
Return Policy
Orders can be exchanged or, if you are not satisfied, totally refunded. As long as the products are still in their original condition and packaging, we’ll refund their purchase price in full within a few working days after we receive your package. Refunds will be credited to the original form of payment for the purchase.
If you ordered the wrong size or type you can arrange your Exchange by filling out the quality control form by contacting us at info@kwhitedispensry.com, specifying the reasons for returning your item. Needless to say, the products you send us back must be in their original condition, complete with their packaging, according to the above-mentioned Returns Policy.
Customs
Customs will sometimes hold packages for clearance this normal and usually be released within 24 hours after hold. If your package is on hold for longer than 48 hours our team will try to resolve the issue, rarely does this happen.
It can take up to 3 Business days for customs to clearance packages be advised that it can be a delay.